Support

Egean’s support team helps advisors, agencies and MGAs with the Egean platform and its connected services (Microsoft 365, Google, Zoom).

How to reach us

• Email: support@egean.ca. This is the way to open a support case. Include your organisation name and what you were trying to do. Please don’t include client health or financial details.

Hours and response time

• Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding Ontario statutory holidays.
• First response: within one business day.
• Urgent issues (you can’t sign in, or you suspect a security problem): put URGENT in the subject line. We treat these first.

Security and privacy

• Report a security concern to support@egean.ca with “Security” in the subject.
• Privacy requests (access, correction, deletion) go to our Privacy Officer at the same address. See our Privacy Policy.